Privacy Policy

At Vimo, we are committed to protecting your privacy and ensuring a safe, secure, and transparent experience for every user on our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use Vimo.

1. Who We Are

Vimo is a digital platform that connects individuals with flexible, mid- to long-term rental properties in Southeast Asia and beyond. When you use our platform, we act as the data controller of your personal information.

2. What Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, date of birth, language, and profile photo.
• Identity Verification: Government ID, selfie, or other documents (where required).
• Payment Details: Credit/debit card or bank information, processed securely via third-party providers.
• Booking & Property Info: Stays, preferences, check-in/out dates, and communication with hosts or support.

2.2 Automatically Collected Information

• Device & Usage Data: IP address, browser type, pages visited, and clicks.
• Location Information: Approximate or precise location (if enabled).
• Cookies & Tracking Tech: We use cookies and similar technologies to enhance your experience (see our Cookie Policy).

2.3 Information from Third Parties

• Social Media Logins: If you sign in via Google, Facebook, or Apple.
• Service Providers: Payment processors, analytics platforms, or ad networks.
• Referrals & Background Checks: If applicable for bookings or verifications.

3. How We Use Your Information

We use your information to:

• Provide and improve the platform and services.
• Process bookings and payments.
• Verify identities and keep our community safe.
• Communicate with you about your account, updates, or support.
• Personalize your experience and offer relevant properties or features.
• Send marketing communications, only if you've opted in.

4. Sharing Your Information

We may share your information with:

• Other users: For booking coordination.
• Trusted third parties: Payment processors, cloud hosting providers, customer service platforms.
• Authorities: If required by law or to protect Vimo and its users.
• Business partners: In case of a merger, sale, or acquisition.

We never sell your personal information.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or correct your personal data.
• Request deletion of your data.
• Object to or restrict how we use your data.
• Withdraw consent for marketing communications.

To exercise your rights, contact us at hello@vimo.homes.

6. Data Retention

We retain your information as long as necessary to:

• Provide our services.
• Meet legal or regulatory requirements.
• Resolve disputes and enforce our terms.

We may anonymize or securely delete inactive account data after a certain period.

7. Data Security

We use a combination of encryption, secure servers, and internal access controls to protect your data. While no system is 100% secure, we continuously monitor and improve our security practices.

8. Changes to This Policy

We may update this policy from time to time. If significant changes are made, we will notify you via email or through the platform. Your continued use of Vimo after updates means you agree to the revised terms.

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us:

Email: hello@vimo.homes

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: hello@vimo.homes